471 Sackville Drive
Lower Sackville, NS

Tue – Fri 9am – 5pm
Sat 9am – 3pm
Sun – Mon CLOSED

Frequently Asked Questions

Spas & Hot Tubs

How do I install and set up my spa?

Step 1: Have your spa delivered or picked up

We offer a delivery option to have your spa placed in the desired location. At this time we can also install cover lifters and assemble steps for you. The installation of our spa varies depending on what power source you have.

If you rather pick up your tub at our location, not problem! We have staff that can load your spa for you. Please bring a vehicle that is a half tonne with a full box, or an open trailer, and some straps. You will need to strap your spa down yourself as we don’t take responsibility for the spa once it has been loaded.

Step 2: Plug it in or wire it

For our 110V plug and play models simply plug your spa into an outdoor outlet, fill with water and turn your spa on. Heating should take an average of 1 hour/ degree increased.

For our 230V options you will need to have an electrician come out for your spa to be hardwired. If you are unsure of who to hire, we have some recommendations that have always done a great job with our customers.

Step 3 Fill it and Turn it on

Once you have your spa in place, and proper electrical set up it will need to be filled and the spa turned on for heating. Details on these steps can be found in your owner’s manual that will be provided to you with purchase. We recommend that all spas be kept between 100 to 104 degrees.

Step 4: Chemicals

Once your spa is to temperature, we advise a water test to be brought into our retail location for analysis. Our staff will go through the necessary chemicals needed to get your spa ready for use. After chemicals have been added there is a waiting period of 6 hours. Now you are ready to enjoy your spa for the first time! Please let us know how your experience is going and if you have any further questions or concerns.

How much will I spend on chemicals?

When practicing a well-balanced proactive maintenance routine your cost on chemicals will average $25-30/month.

How do I maintain my spa?

Our recommendation is to do a weekly at home test strip to check your chemical levels to make sure everything is within the ideal ranges. A monthly in-store water test should be done so we can advise you on any issues that can arise and advise on needed adjustments to your maintenance routine.

Cleaning your filters with a quick rinse on a weekly basis will help ensure your getting optimal filtration. Your filters should be cleaned with a filter cleaner every time you drain your spa, and replaced annually.

Your spa should be drained and cleaned every 3-6 months, dependant on how frequent you use your spa.

How do I purchase a new filter for my spa?

If you purchased a filter from us before we will have your filter on file. Just simply call or come into our store and our staff will be happy to look it up for you.

If we don’t have you on file please bring in your filter to our location and we will help match up your filter correctly. Make sure you have a file started with us to make it an easier process for next time.

Can my spa go on a deck?

Call us and we can book a site visit to come out to access your deck and make a recommendation on whether we would advise to put a spa on your deck.

How do I order my spa?

Please call, fill out a quote request on our spas & hot tubs page, email or visit our store to speak with one of our well-educated employees on our current inventory and order dates. Speciality orders will have a minimum non-refundable deposit required.

How much electricity will I use to heat my spa?

Your power consumption is dependent on the temperature you have your spa set to, how frequently you use it, what power is required to run the spa and required voltage. A rule of thumb for the average spa is:

$20-25/ month for 110v

$15-20/ month for 230v

How do I get my spa serviced?

If you have a spa we will service it. Please fill out a service request on our service page and one of our staff will be in touch with your shortly. Please fill out your form with as much detail as possible. The more information we have the better we can service you.

How do I get my service under warranty?

We only warranty spas that are purchased from us and warranties vary depending on model. Your owner’s manual will state what warranty your specific spa has. Please state on your service request form that you want your work done under warranty. All warranty parts and service need to be sourced and completed by us. Once we have diagnosed the problem it will be determined if the parts and work will be covered under the warranty. All approved warranty claims will have no cost to the customer. Payment will be required from customer if diagnosis and repair doesn’t fall under the warranty scope.

Pools

What are the differences from resin to steal?

Our resin pools have resin tracks, uprights, top rails, and caps, allowing for a salt water compatible pool.

Steel pools aren’t a salt water compatible pool because its structure doesn’t have the resin components.

Difference between salt water and chlorine pools?

Contrary to popular belief, salt water pools do contain chlorine. In fact, they automatically produce chlorine through the salt chlorine generator so weekly and daily maintenance is simplified and can require less effort.  Swimming in a salt water pool can produce a soft, silky feel that improves swimmer’s comfort.  Salt water pools can minimize the amount of water care products needed. Chlorine pucks are not required, however weekly shocking, water balancing and regular maintenance still needs to be practiced.

Steal pools aren’t a salt water compatible pool because its structure doesn’t have the resin components.

How do I get a permit for my pool?

We provide a reference page from HRM with the purchase of your pool kit on the process on obtaining a permit and HRM regulations. If you have any further question contact HRM office at 902-490-5650.

HRM pools information

By-laws-700

How do I decide the size of my pool?

First thing is to measure the size of your yard.

Do some research on the bylaw of your area. Here is HRM’s by-laws-700.

Give us a call and we can give you our professional opinion of what pool will meet your wants, fit your space and comfortably fit your budget.

 

 

How do I install my above ground pool?

We provide an installation guide with the purchase of our aboveground pools. Please call us for any additional questions and we will be happy to help.

Installation guide oval

Installation guide round

What Tools will I need to install my above ground pool?
  • Basic socket set
  • Basic Wrench set
  • Basic screwdriver set
  • Wooden steak
  • Tape measurer
  • Plate compactor
  • Rubber mallet
  • Laser level
  • 2’ level
  • Shovel
  • Rake
  • Wheelbarrow

Tools Needed Printable Sheet

What size heat pump do I need for my aboveground pool?

Heat pumps are not required for an aboveground pool, as a lot of our customers use solar heat as these pools have a smaller volume of water. If you would like to maintain a specific temperature in your pool the follow chart will help you select what size you should use.

 

Pool Size Sq ft Heat pump required
15’ 225 50,000 BTU
18’ 324 50,000 BTU
21’ 441 65,000 BTU
24’ 576 65,000 – 80,000 BTU
27’ 729 65,000 – 80,000 BTU
13’X23’ 299 50,000 BTU
15’X26’ 390 65,000 BTU
15’X31’ 465 80,000 BTU
What are ways I can maintain my pool temperature?

The best way to maintain your temperature is to use a solar cover. A solar cover will be kept on the surface of the water when it is not in use. Solar covers trap solar heat, allowing the solar energy to heat your water efficiently during the day and keep your temperature at night. Solar covers also have a plus of reducing evaporation, having a positive impact on your water bill.

Do not want the headache of removing a cover? You can always use a chemical version which should be added to your pool weekly.

How do I maintain my pool?

Your pool should be something you enjoy, and not an unmanageable chore. We have given you a foundational maintenance routine to help you stay on track and ensure a fun filled swimming season.

Daily:

Scoop out all foreign material for clear pool

Complete daily chemical treatments on customized chemical schedule

Weekly:

Backwash for filtration

How to Backwash Your Above-Ground Swimming Pool – YouTube)

Vacuum to stay crystal clear all season long.

How to Vacuum an Above Ground Pool! – YouTube)

Monthly:

Come to our retail location for your free water test and consultation.

What will I spend in chemicals?

A preventative maintenance schedule will cost the average pool owner $350-$450 each swimming season. From our customer experiences, being reactive with fixing a problem becomes more costly then investing in a consistent maintenance schedule. To ensure you are on the correct schedule please visit our store for a water test and a consultation from our knowledgeable staff.